FAQ

How do I cancel or edit an order?

Orders can only be canceled or edited within 12 hours of placing the order. After this window, your order may already be in production or shipped, and we won't be able to make any changes.

However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please reach out to our customer service team as soon as possible.

Here’s what you can do:

• Contact our customer service via email or Live Chat.
• Have your order number ready when contacting us.
• We cannot guarantee changes to orders after 24 hours of placement, as orders may already be in process.

Please note: Orders containing personalized items cannot be canceled or edited once payment has been completed, as production begins immediately.

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website.

Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email or through the contact form on our website.

Make sure to include your order number and a brief description of the problem so we can assist you quickly.

If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately.

If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.