Customer Care
When will my order ship?
Here’s how it works: you order → we process → we ship → you receive your order
Ordering takes just a few seconds. Standard processing takes 3–4 business days. Then, one of our carriers takes it from there and delivers your order within an additional 7-10 business days.
In total, you can expect to receive your order within 14 working days from the date of purchase, unless otherwise stated for specific products.
You’ll receive a shipment notification email with a tracking number as soon as your package ships — it’s on the way!
Where do you ship to?
We currently offer shipping to most regions. Shipping availability will be confirmed at checkout.
Unless otherwise stated for specific products, your order should arrive within 14 business days after placing the order.
Once your package ships, you will receive a shipping confirmation email with your tracking number so you can follow it every step of the way.
Returns & Refunds
At Arwen Fashion, we are all about transparency and creating as smooth an experience as possible for our customers. We schedule shipments using the contact details provided at checkout (email, phone number, and delivery address). Please ensure all information is correct to avoid unnecessary delays with your delivery.
What is your returns and refunds policy?
We want you to love your purchase! If you’re not completely satisfied, you can return your item within 30 days of receiving it. Simply ensure the product is unused, in its original condition, and includes all original packaging.
Once we receive your return, we’ll process your refund within 5–7 business days. Refunds will be credited back to your original payment method.
For more details on how to start a return, please contact our support team—we’re here to help!
Shop confidently knowing we’ve got you covered.
Is my payment secure?
Absolutely! We take your security seriously. Our checkout process uses advanced encryption technology to protect your personal and payment information.
All transactions are processed through trusted payment gateways that comply with the highest industry standards for security.
We accept major credit cards, debit cards, and other secure payment methods to ensure a seamless and safe checkout experience. Once your payment is completed, you’ll receive a confirmation email with your order details.
Shop with confidence knowing your payment information is secure!
What payment methods do we accept?
We offer a variety of secure payment options to make your shopping experience as convenient as possible.
These include major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other trusted digital payment methods.
Our system ensures all transactions are encrypted and processed safely, giving you peace of mind with every purchase.
How can I track my order?
Once your order ships, you’ll receive a shipment notification email with a tracking number and a link to follow your package’s journey.
Simply click the link or enter the tracking number on our tracking page to get real-time updates.
What if I don’t see updates on my tracking?
It may take up to 24 hours for tracking information to appear once your order is shipped.
What if I don’t see updates on my tracking?
It may take up to 24 hours for tracking information to appear once your order is shipped.
If you don’t see updates after this period or have concerns about your delivery, please contact our support team. We’re here to help ensure your order reaches you smoothly!